Smart Alerts Incident
Update - Our code testing is still in progress, however we have seen no erroneous notifications over yesterday or this morning. The last impact window for Smart Alerts was 46 hours ago.
Apr 25, 2024 - 06:53 PDT
Identified - We have identified the root case of the issue and are actively testing the code changes needed to remedy the issue. Additionally, all Smart Alert notifications sent today should be accurate as the last incident impact window occurred 27 hours ago.
Apr 24, 2024 - 13:07 PDT
Investigating - We are currently investigating an incident involving Smart Alerts. This issue may impact customers who receive smart alerts and result in periodically receiving alerts with incorrect call counts.
Apr 24, 2024 - 09:56 PDT
Uptime over the past 90 days. View historical uptime.
Call Routing ? Operational
90 days ago
100.0 % uptime
Today
Dynamic Number Insertion and Attribution Operational
90 days ago
100.0 % uptime
Today
Platform Accessibility Operational
90 days ago
100.0 % uptime
Today
Platform Accessibility Operational
90 days ago
100.0 % uptime
Today
Invoca UI Operational
90 days ago
100.0 % uptime
Today
SSO/SAML Operational
90 days ago
100.0 % uptime
Today
User Creation Operational
90 days ago
100.0 % uptime
Today
Reporting Degraded Performance
90 days ago
100.0 % uptime
Today
Reporting ? Operational
90 days ago
100.0 % uptime
Today
Data Ingestion Operational
90 days ago
100.0 % uptime
Today
Data Accessibility Operational
90 days ago
100.0 % uptime
Today
Distributed Reporting ? Degraded Performance
90 days ago
100.0 % uptime
Today
Enhanced Caller Profiles Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Call Ingestion Operational
90 days ago
100.0 % uptime
Today
Call Recordings Operational
90 days ago
100.0 % uptime
Today
Transcriptions Operational
90 days ago
100.0 % uptime
Today
Signals Operational
90 days ago
100.0 % uptime
Today
Signals Operational
90 days ago
100.0 % uptime
Today
Signal AI Processing ? Operational
90 days ago
100.0 % uptime
Today
Signal AI Training Operational
90 days ago
100.0 % uptime
Today
Rule-Based Signal Processing Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Google Ads Operational
90 days ago
100.0 % uptime
Today
Google Analytics Operational
90 days ago
100.0 % uptime
Today
Facebook Operational
90 days ago
100.0 % uptime
Today
Other Integrations Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Bulk RingPool API Operational
90 days ago
100.0 % uptime
Today
Call API Operational
90 days ago
100.0 % uptime
Today
Call Ingestion API Operational
90 days ago
100.0 % uptime
Today
Calls in Progress API Operational
90 days ago
100.0 % uptime
Today
Network Integration API Operational
90 days ago
100.0 % uptime
Today
Signal API Operational
90 days ago
100.0 % uptime
Today
SMS Messaging API Operational
90 days ago
100.0 % uptime
Today
Transactions API Operational
90 days ago
100.0 % uptime
Today
Invoca Europe Operational
90 days ago
100.0 % uptime
Today
Invoca Europe Operational
90 days ago
100.0 % uptime
Today
Call Routing Operational
90 days ago
100.0 % uptime
Today
Dynamic Number Insertion and Attribution Operational
90 days ago
100.0 % uptime
Today
Platform Accessibility Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Signals Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 25, 2024

Unresolved incident: Smart Alerts Incident.

Apr 24, 2024
Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024
Platform Maintenance: April 11th, 2024
Completed - The scheduled maintenance has been completed.
Apr 11, 18:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 17:00 PDT
Scheduled - Invoca will be performing scheduled maintenance to the platform on April 11th, 2024 from 5 PM-6:30 PM PST. During the maintenance window, the following functionality will be temporarily unavailable:

- Access to the Invoca UI
- Access and use of Invoca APIs
- Access to call reporting

Additionally, any Post Call webhooks that occur during the maintenance window will be paused and distributed once the maintenance is completed.

There will be no impact on call routing or call data during the maintenance window.
Apr 4, 11:22 PDT
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