tag:status.invoca.com,2005:/historyInvoca Status - Incident History2024-03-28T22:23:56-07:00Invocatag:status.invoca.com,2005:Incident/201592072024-03-04T09:54:28-08:002024-03-04T09:54:28-08:00Invoca Monthly Availability Notification<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>09:54</var> PST</small><br><strong>Resolved</strong> - Invoca Availability for February 2024: 100% <br />Invoca Availability for Q1 2024: 100%</p>tag:status.invoca.com,2005:Incident/199231572024-02-06T08:40:30-08:002024-02-06T08:40:58-08:00Invoca Monthly Availability Notification<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>08:40</var> PST</small><br><strong>Resolved</strong> - Invoca Availability for January 2024: 100% <br />Invoca Availability for Q4 2023: 100%</p>tag:status.invoca.com,2005:Incident/198409502024-01-26T19:38:55-08:002024-01-26T19:45:25-08:00Google Ads Platform Issues<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>19:38</var> PST</small><br><strong>Resolved</strong> - Google has restored all of its ads platform services.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>14:36</var> PST</small><br><strong>Monitoring</strong> - Google continues to experience issues with its ad platforms. We've reviewed our logs for Google Ads and have not seen any significant increases in error rates. Our integration appears to be functioning as expected/not impacted.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>12:58</var> PST</small><br><strong>Identified</strong> - Google has reported a Service Outage for a number of its advertising products including Google Ads, Google Analytics, and Search Ads 360. These issues may impact our ability to send and receive data from their platforms. Real-time information on the status of each Google platform can be found here: https://ads.google.com/status/publisher/</p>tag:status.invoca.com,2005:Incident/196895732024-01-12T08:15:32-08:002024-01-12T08:15:32-08:00Invoca Monthly Availability Notification<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>08:15</var> PST</small><br><strong>Resolved</strong> - Invoca Availability for December 2023: 100% <br />Invoca Availability for Q4 2023: 100%</p>tag:status.invoca.com,2005:Incident/195070442023-12-22T15:05:54-08:002023-12-22T15:05:54-08:00Conversion Processing Delays with Microsoft Ads Integrations<p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>15:05</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>10:19</var> PST</small><br><strong>Monitoring</strong> - A fix has been made to streamline fulfilling the backlog of requests to Microsoft Ads. The backlog will likely require the remainder of today to complete.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>06:47</var> PST</small><br><strong>Identified</strong> - We have identified an issue that is currently causing a delay in uploading call conversions to active Microsoft Ads integrations. All connections between Invoca Networks and Microsoft Ads are functional. The root cause of the issue has been identified and we're working to resolve it.</p>tag:status.invoca.com,2005:Incident/192616532023-12-01T06:58:33-08:002023-12-01T06:59:03-08:00Invoca Monthly Availability Notification<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>06:58</var> PST</small><br><strong>Resolved</strong> - Invoca Availability for November 2023: 100% <br />Invoca Availability for Q4 2023: 100%</p>tag:status.invoca.com,2005:Incident/191846972023-11-20T18:03:22-08:002023-11-20T18:03:22-08:00Invoca Monthly Availability Notification<p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>18:03</var> PST</small><br><strong>Resolved</strong> - Invoca Availability for October 2023: 100% <br />Invoca Availability for Q4 2023: 100%</p>tag:status.invoca.com,2005:Incident/189933532023-11-02T14:22:54-07:002023-11-02T14:22:54-07:00Google Ads Integration Issue: Missing Google Click IDs for Call Extension Calls<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>14:22</var> PDT</small><br><strong>Resolved</strong> - We've continued to observe the successful population of Google Ads data for Google Call Extension calls. This issue is now resolved.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>14:51</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we continue to observe Google Click IDs and other Google Ads friendly-name data populating for Google Call Extension calls in Invoca reporting. We will continue to monitor the success of this fix.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>14:34</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented. Some accounts are beginning to populate Call Extension data including Google Click IDs and other Google Ads friendly-name data.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>13:44</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue whereby Google Click IDs and other Google Ads friendly-name data (e.g. Keyword, Campaign, AdGroup) associated with Google Call Extension calls are not appearing within Invoca reporting. This does not impact Invoca's ability to send call or Signal conversions to Google Ads for Call Extension calls but does impact our ability to send Google Click IDs and other friendly-name data associated with Google Call Extension calls to other systems that may be connected to your Invoca network.</p>tag:status.invoca.com,2005:Incident/189046852023-10-23T15:04:06-07:002023-10-23T15:04:06-07:00Invoca Monthly Availability Notification<p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>15:04</var> PDT</small><br><strong>Resolved</strong> - Invoca Availability for September 2023: 100% <br />Invoca Availability for Q3 2023: 100%</p>tag:status.invoca.com,2005:Incident/187110332023-10-06T12:34:49-07:002023-10-06T12:34:49-07:00Google Ads Authentication Issue<p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>12:34</var> PDT</small><br><strong>Resolved</strong> - Thank you for your continued patience and understanding. This issue is now resolved. There are no necessary actions required by previously impacted customers.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>12:14</var> PDT</small><br><strong>Monitoring</strong> - A fix has been deployed and the impacted integrations have been re-authenticated. We will continue to monitor these integrations to ensure the connections remain active.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>11:59</var> PDT</small><br><strong>Update</strong> - We are reverting a recent deployment which has caused an issue where some customers’ Google Ads integrations are experiencing authentication issues resulting in call data not successfully posting to Google.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>11:34</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and we are working towards a resolution. Thank you for your patience.</p><p><small>Oct <var data-var='date'> 6</var>, <var data-var='time'>11:06</var> PDT</small><br><strong>Investigating</strong> - Our team is currently investigating a potential authentication issue with the Google Ads integration.</p>tag:status.invoca.com,2005:Incident/183382812023-09-01T15:27:41-07:002023-09-01T15:27:41-07:00Google Ads Integration - degraded performance<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>15:27</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>12:29</var> PDT</small><br><strong>Monitoring</strong> - This incident has been resolved. Google Ads audiences are working as expected. The engineering team is actively monitoring.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>16:50</var> PDT</small><br><strong>Update</strong> - Our engineering team has isolated the issue to ONLY customers that have enabled audiences in their Google Ads integration. In order to mitigate the issue, the team has restarted impacted customers’ Google Ads integrations without full Audience support. Engineering is working closely with our Google Partners to seek a resolution to the Audience support issue and pinpoint the root case. If you do not use audiences, you were not impacted and your Google Ads integration is working as expected.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>13:35</var> PDT</small><br><strong>Update</strong> - The engineering team continues to investigate. We will provide updates as we work towards resolution.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>12:22</var> PDT</small><br><strong>Identified</strong> - We have identified an issue where some customers’ Google Ads integrations are experiencing authentication issues resulting in call data not successfully posting to Google. The engineering team is actively addressing this issue and updates will be provided as we work towards resolution.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>10:54</var> PDT</small><br><strong>Investigating</strong> - Our team is currently investigating an issue with the Google Ads integration.</p>tag:status.invoca.com,2005:Incident/183533112023-09-01T13:41:20-07:002023-09-01T13:41:20-07:00Invoca Monthly Availability Notification<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>13:41</var> PDT</small><br><strong>Resolved</strong> - Invoca Availability for August 2023: 100% <br />Invoca Availability for Q3 2023: 100%</p>tag:status.invoca.com,2005:Incident/181639172023-08-16T13:32:22-07:002023-08-16T13:32:22-07:00Call Ingestion API - Degraded Performance<p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>13:32</var> PDT</small><br><strong>Resolved</strong> - The incident has been resolved and all delayed requests have been processed.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>09:23</var> PDT</small><br><strong>Identified</strong> - The issue has been identified. There continue to be delays in processing requests. The estimated time of processing completion is between 5 hours and the end of the day today. No request nor data have been lost.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>08:40</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating a delay in processing requests to the Call Ingestion API. No requests nor data have been lost.</p>tag:status.invoca.com,2005:Incident/180530832023-08-04T09:49:08-07:002023-08-04T09:49:08-07:00Invoca Monthly Availability Notification<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>09:49</var> PDT</small><br><strong>Resolved</strong> - Invoca Availability for July 2023: 100% <br />Invoca Availability for Q3 2023: 100%</p>tag:status.invoca.com,2005:Incident/177733622023-07-05T11:36:00-07:002023-07-05T11:36:00-07:00Invoca Monthly Availability Notification<p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>11:36</var> PDT</small><br><strong>Resolved</strong> - Invoca Availability for June 2023: 100% <br />Invoca Availability for Q2 2023: 100%</p>tag:status.invoca.com,2005:Incident/175743732023-06-11T22:00:00-07:002023-06-14T10:59:06-07:00Enhanced Caller Profile Data Intermittently Not Appending For Calls<p><small>Jun <var data-var='date'>11</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>Resolved</strong> - From 22:35 PT June 11 to 10:15 PT June 12, our provider of Enhanced Caller Profile Data experienced issues with their endpoint/API. During the impacted period, some calls for customers subscribing to the Enhanced Caller Profiles service were not appended with caller profile information. <br /><br />If you are a subscriber to Enhanced Caller Profiles and need more information contact your Customer Success Manager or reach out to our Support team via the Invoca Community Case Portal.</p>tag:status.invoca.com,2005:Incident/174430552023-06-01T06:59:31-07:002023-06-01T06:59:32-07:00Invoca Monthly Availability Notification<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>06:59</var> PDT</small><br><strong>Resolved</strong> - Invoca Availability for May 2023: 100% <br />Invoca Availability for Q2 2023: 100%</p>tag:status.invoca.com,2005:Incident/171561892023-05-05T10:06:23-07:002023-05-05T10:06:23-07:00Invoca Monthly Availability Notification<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>10:06</var> PDT</small><br><strong>Resolved</strong> - Invoca Availability for April 2023: 100% <br />Invoca Availability for Q2 2023: 100%</p>tag:status.invoca.com,2005:Incident/167823492023-04-07T09:29:21-07:002023-04-07T09:29:21-07:00Invoca Monthly Availability Notification<p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>09:29</var> PDT</small><br><strong>Resolved</strong> - Invoca Availability for March 2023: 100% <br />Invoca Availability for Q1 2023: 100%</p>tag:status.invoca.com,2005:Incident/167016732023-03-30T22:46:04-07:002023-03-30T22:46:04-07:00Platform Maintenance: March 30th, 2023<p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>22:46</var> PDT</small><br><strong>Completed</strong> - Maintenance is complete!</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>22:20</var> PDT</small><br><strong>Verifying</strong> - Invoca UI, call reporting, and API are now available. We're verifying the maintenance work.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>21:08</var> PDT</small><br><strong>Update</strong> - Invoca UI, call reporting, and API will be unavailable until the next update.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>18:00</var> PDT</small><br><strong>Update</strong> - We have extended the maintenance window. There has been no impact on accessing Invoca or our APIs up to this point.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>17:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>14:15</var> PDT</small><br><strong>Scheduled</strong> - Invoca will be performing unplanned maintenance to the platform on March 30th, 2023 from 5 PM-6 PM PT. During the maintenance window, the following functionality will be temporarily unavailable:<br /><br />-Access to the Invoca UI<br />-Access to call reporting<br />-Access and use of Invoca APIs<br /><br />There will be no impact on call routing or call data during the maintenance window.</p>tag:status.invoca.com,2005:Incident/163329522023-03-03T06:15:49-08:002023-03-03T06:15:49-08:00Invoca Monthly Availability Notification<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>06:15</var> PST</small><br><strong>Resolved</strong> - Invoca Availability for February 2023: 100% <br />Invoca Availability for Q1 2023: 100%</p>tag:status.invoca.com,2005:Incident/161785612023-02-17T08:17:31-08:002023-02-17T08:17:31-08:00Invoca Monthly Availability Notification<p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>08:17</var> PST</small><br><strong>Resolved</strong> - Invoca Availability for January 2023: 100% <br />Invoca Availability for Q1 2023: 100%</p>tag:status.invoca.com,2005:Incident/158043152023-01-09T10:18:23-08:002023-01-09T10:18:23-08:00Invoca Monthly Availability Notification<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>10:18</var> PST</small><br><strong>Resolved</strong> - Invoca Availability for December 2022: 100% <br />Invoca Availability for Q4 2022: 100%</p>tag:status.invoca.com,2005:Incident/150957742022-12-13T07:59:19-08:002022-12-13T07:59:19-08:00Invoca Monthly Availability Notification<p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>07:59</var> PST</small><br><strong>Resolved</strong> - Invoca Availability for November 2022: 100% <br />Invoca Availability for Q4 2022: 100%</p>tag:status.invoca.com,2005:Incident/127701822022-11-17T22:01:31-08:002022-11-17T22:01:32-08:00Scheduled Maintenance - 11/17/22<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>22:01</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>21:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>14:19</var> PST</small><br><strong>Scheduled</strong> - Invoca will be performing scheduled maintenance to the platform on November 17th, 2022 from 9 PM-10 PM PST. During the maintenance window, the following functionality will be temporarily unavailable:<br /><br />- Access to the Invoca UI<br />- Access and use of Invoca APIs<br />- Access to call reporting<br /><br />Additionally, any Post Call webhooks that occur during the maintenance window will be paused and distributed once the maintenance is completed. <br /><br />There will be no impact on call routing or call data during the maintenance window.</p>