Voice and AI Signals Unavailable

Incident Report for Invoca

Resolved

Service was restored at 9:02pm PT

Posted Apr 19, 2018 - 21:17 PDT

Investigating

The Operations team has identified an issue that is affecting customers using Voice and AI Signals. These customers may experience unavailable call recordings and Signals not being evaluated and reported.

Customers not using Voice Data are NOT affected.

Updates will be provided as they become available. Calls are routing normally and no other services are affected.

Posted Apr 19, 2018 - 20:19 PDT