Delays in Reporting, Transactions API, and Post-Call Webhooks

Incident Report for Invoca

Resolved

After monitoring we are confident that all calls are importing as expected in near real time and the Transactions API and post-call webhooks are functioning as expected.

This issue is completely resolved.

Posted Jan 20, 2021 - 08:44 PST

Monitoring

The root cause of the delayed call imports has been identified and a fix has been deployed. We are currently monitoring all systems to ensure the import latency is returning to normal levels.

Posted Jan 20, 2021 - 08:39 PST

Identified

The Invoca Site Reliability team has identified a delay in Reporting, Transactions API and Post-Call Webhooks. Call records and associated data are being captured, but are taking longer than normal to become available in Invoca reporting after the call is completed. Updates will be provided as they become available.

Calls are routing normally and no other services are affected.

Posted Jan 20, 2021 - 08:02 PST

This incident affected: Reporting (Reporting).