Invoca Status

All Systems Operational

Calls Operational

Real Time Reporting Operational

User Logins Operational

Campaign Changes Operational

Exported Reports Operational

APIs Operational

Enhanced Caller Profiles Operational

Signal for Voice Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 17, 2020

No incidents reported today.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

Potential Delays When Viewing Report Data or Campaign Changes in Invoca

Resolved - All reporting and campaign change delays are now caught up for all customers.
Jan 14, 11:30 PST

Identified - The Operations team has identified an issue that is causing a replication database delay. Some information such as reporting and new campaign changes may not be displayed immediately in the Invoca UI.

Calls are routing normally and no other services are affected.
Jan 14, 08:33 PST

Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020

Portion of In Flight Calls Dropped

Resolved - At approximately 14:30 Pacific Time, unexpected restarts on processes for a subset of servers resulted in a small percentage of calls being dropped. This did not impact overall call routing or subsequent connections, and callers that called back would have connected successfully.

This may be visible within Invoca in the Calls Report as an uptick in calls with an end of call reason of Destination: Hang Up at 14:30 Pacific time.
Jan 10, 14:30 PST

Jan 9, 2020

No incidents reported.

Jan 8, 2020

No incidents reported.

Jan 7, 2020

Invoca Monthly Availability Notification

Resolved - Invoca Availability for December 2019: 100%
Invoca Availability for Q4 2019: 100%
Jan 7, 17:32 PST

Jan 6, 2020

No incidents reported.

Jan 5, 2020

No incidents reported.

Jan 4, 2020

No incidents reported.

Jan 3, 2020

No incidents reported.