Invoca Status

All Systems Operational

Calls Operational

Real Time Reporting Operational

User Logins Operational

Campaign Changes Operational

Exported Reports Operational

APIs Operational

Enhanced Caller Profiles Operational

Signal for Voice Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Schedule Maintenance Jan 18, 19:00-19:10 PST

Please be advised that Invoca will be conducting scheduled maintenance during the above time period.

Customer logins will be disabled for some portion of this time and reporting data may be delayed. Customers using our APIs may experience service interruptions.

Please note that during scheduled maintenance, all calls continue to flow and are routed as usual.
Posted on Jan 16, 19:05 PST

Past Incidents

Jan 16, 2019

No incidents reported today.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

Delay in Some Integrations and Post Call Webhook Processing

Resolved - The queue of post-call webhooks and integrations has completely caught up. All queued operations were processed successfully and new operations are being processed immediately, as normal.
Jan 14, 17:09 PST

Update - We are still experiencing delays with some post call webhooks and related integrations. The situation is improving, and our operations team has resources engaged to continue to reduce the delay to normal levels.

We will continue to provide updates until the delay is fully resolved.
Jan 14, 15:51 PST

Monitoring - The Operations team has identified a delay in some integration and post call webhook processing. Data is queued and processing successfully but some jobs have a delay of up to two hours. This delay is also affecting the generation of Number Use Reports. We are actively working to reduce the current processing time to normal levels.

Call routing, call reporting, and the transactions API are unaffected.
Jan 14, 10:23 PST

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019

No incidents reported.

Jan 7, 2019

Invoca Monthly Availability Notification

Resolved - Invoca Availability for December 2018: 100.00%
Invoca Availability for Q4 2018: 100.00%
Jan 7, 13:23 PST

Delays in Reporting, Transactions API, and Post-Call Webhooks

Resolved - The delays affecting calls being displayed in the UI, reporting, transaction API calls and webhooks has been completely resolved and the Invoca platform is fully operational.
Jan 7, 09:34 PST

Identified - The Invoca Operations team has identified a delay in Reporting, Transactions API and Reliable Webhooks. Call data is being captured successfully, but may take several minutes to be displayed in the Invoca UI and reporting. Transaction API calls and webhooks related to call data will be delayed a similar amount of time. Updates will be provided as they become available.

Calls are routing normally and no other services are affected.
Jan 7, 09:04 PST

Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

Jan 4, 2019

No incidents reported.

Jan 3, 2019

No incidents reported.

Jan 2, 2019

No incidents reported.

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