All Systems Operational
Calls ? Operational
Real Time Reporting ? Operational
User Logins Operational
Campaign Changes Operational
Exported Reports ? Operational
APIs Operational
Enhanced Caller Profiles Operational
Signal for Voice ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 23, 2021

No incidents reported today.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021
Resolved - The backlog of delayed calls has been fully processed and Invoca reporting is back to real time. This incident is now resolved.
Sep 15, 14:48 PDT
Monitoring - The cause of the issue has been identified and resolved and we are currently working through the backlog of delayed calls. Affected calls will begin to be available in Invoca reporting and will continue to be processed until reporting is back to real time. We are actively monitoring the backlog to ensure full resolution and continued progress. Post-call webhooks and any Signals related to these calls will evaluate normally as the call they are related to is processed.

This issue only impacts data availability in reporting. Call routing was not affected.
Sep 15, 13:54 PDT
Identified - We have identified an issue beginning at approximately 12:50pm Pacific time that is creating a delay in calls posting to Invoca Reporting after they complete. Calls after this time may not currently be available in reporting, and post-call webhooks and Signal evaluations related to these calls may be delayed.

No data related to these calls has been lost, and all current and net-new calls are routing and being handled normally. We are actively working to address the delay.
Sep 15, 13:41 PDT
Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.