Invoca Status

All Systems Operational

Calls Operational

Real Time Reporting Operational

User Logins Operational

Campaign Changes Operational

Exported Reports Operational

APIs Operational

Enhanced Caller Profiles Operational

Signal for Voice Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 30, 2020

No incidents reported today.

Sep 29, 2020

No incidents reported.

Sep 28, 2020

No incidents reported.

Sep 27, 2020

No incidents reported.

Sep 26, 2020

No incidents reported.

Sep 25, 2020

No incidents reported.

Sep 24, 2020

No incidents reported.

Sep 23, 2020

No incidents reported.

Sep 22, 2020

No incidents reported.

Sep 21, 2020

Enhanced Caller Profile Data Not Appending For All Expected Calls

Resolved - We've seen no failures retrieving and applying ECP data to relevant calls since approximately 9:41am Pacific time. This issue should now be fully resolved.

All other areas of the platform are working as expected and no other platform features were impacted by this incident.
Sep 21, 10:10 PDT

Monitoring - The rate of failure for appending ECP data to calls has reduced to normal levels at or near 0. We are monitoring the situation to ensure the issue is completely resolved and no further errors are returned.
Sep 21, 09:54 PDT

Identified - We have identified an issue beginning at 8:25 am Pacific time that is preventing some qualified calls from getting enriched Enhanced Caller Profile data applied as expected. This is only impacting a minority of calls that would normally have Enhanced Caller Profiles explicitly enabled. All standard Invoca reporting and data fields are working as expected.

Campaigns that reference Enhanced Caller Profile data in the Call Treatment when routing calls may see degraded performance for the subset of calls missing data.

All other calls are routing as expected, and all other platform features are fully operational.
Sep 21, 09:11 PDT

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

Enhanced Caller Profile Data Not Appending For All Calls

Resolved - As of 12:51pm Pacific time, all calls that would normally have enriched Enhanced Caller Profile data appended have successfully had the data applied. After monitoring the situation we are confident the issue is now resolved.

No other platform components were impacted by this incident, and the Invoca platform is fully operational.
Sep 16, 13:32 PDT

Identified - We have identified an issue beginning at 11:16 am Pacific time that is preventing some qualified calls from getting enriched Enhanced Caller Profile data applied as expected. This is only impacting a minority of calls that have Enhanced Caller Profiles explicitly enabled. All standard Invoca reporting and data fields are working as expected.

Campaigns that reference Enhanced Caller Profile data in the Call Treatment when routing calls may see degraded performance for the subset of calls missing data.

All other calls are routing as expected, and all other platform features are fully operational.
Sep 16, 11:16 PDT