Invoca Status

All Systems Operational

Calls Operational

Real Time Reporting Operational

User Logins Operational

Campaign Changes Operational

Exported Reports Operational

APIs Operational

Enhanced Caller Profiles Operational

Signal for Voice Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 23, 2019

No incidents reported today.

May 22, 2019

No incidents reported.

May 21, 2019

No incidents reported.

May 20, 2019

No incidents reported.

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019

Voice Based and AI Signals Experiencing Evaluation Issues

Resolved - We have confirmed that the issue affecting Voice Signals and Signal AI has been resolved. Some Voice Signals and AI Signals for calls between 4:17pm and 5:13pm Pacific time may not have fired as expected, but all other Signals were not affected.

No other components of the platform were impacted and call routing was not affected at any point.
May 16, 17:47 PDT

Monitoring - As of 5:13pm call transcriptions are being successfully processed. Voice Signals and AI Signals should now be evaluating successfully, but we are monitoring the situation to ensure a complete resolution.
May 16, 17:24 PDT

Identified - We have identified an issue may prevent the evaluation of voice based Signals, beginning at approximately 4:15pm Pacific time. AI Signals that rely on evaluation of voice phrases may also be impacted for calls during this time period. We are actively working toward a resolution and will provide more details as they become available.

Call routing is not impacted and all other components of the Invoca platform are performing as expected.
May 16, 16:57 PDT

May 15, 2019

No incidents reported.

May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.

May 10, 2019

No incidents reported.

May 9, 2019

No incidents reported.