All Systems Operational
Calls ? Operational
Real Time Reporting ? Operational
User Logins Operational
Campaign Changes Operational
Exported Reports ? Operational
APIs Operational
Enhanced Caller Profiles Operational
Signal for Voice ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 9, 2020

No incidents reported today.

Jul 8, 2020

No incidents reported.

Jul 7, 2020

No incidents reported.

Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020
Resolved - After closely monitoring the situation we are confident the issue is resolved. The backlog of conversion data being sent to Facebook is actively decreasing and should be back to real time shortly.
Jul 1, 11:14 PDT
Monitoring - A fix has been implemented and Facebook conversions are once again flowing through the Facebook integration and posting successfully to Facebook. We are monitoring the situation to ensure the backlog and new requests are being processed as expected.
Jul 1, 09:41 PDT
Identified - Beginning at approximately 7:15am Pacific time, conversion information from the Facebook integration stopped successfully posting back to Facebook. We have identified the issue and are actively working on a solution. Conversions are currently queued to re-send automatically once the fix is deployed and no conversion data should be lost or missing, only delayed in delivery.

All other integrations and platform features are working as intended, and call routing is not impacted.
Jul 1, 08:02 PDT
Jun 30, 2020
Resolved - We have made a change to repair the active web login sessions. All site navigation should be returned to normal for all users as of 12:40pm Pacific time, regardless of browser.

This incident impacted active web user logins, but API authentication requests during this period should have remained unaffected. No other features of the platform or call routing were impacted.
Jun 30, 13:09 PDT
Identified - We have identified an issue where users that were logged into Invoca at approximately 12:25pm Pacific time are now seeing 503 errors when navigating the website. We are actively working on a resolution to repair these user authentication sessions, but using another browser or a Private Browser window will allow immediate access to Invoca as well.

The Invoca platform features are fully operational and call routing is not impacted, but users that were logged in at approximately 12:25pm may have had their active Invoca session disrupted.
Jun 30, 12:51 PDT
Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.

Jun 25, 2020

No incidents reported.