All Systems Operational
Calls ? Operational
Real Time Reporting ? Operational
User Logins Operational
Campaign Changes Operational
Exported Reports ? Operational
APIs Operational
Enhanced Caller Profiles Operational
Signal for Voice ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 17, 2020

No incidents reported today.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020
Resolved - All reporting and campaign change delays are now caught up for all customers.
Jan 14, 11:30 PST
Identified - The Operations team has identified an issue that is causing a replication database delay. Some information such as reporting and new campaign changes may not be displayed immediately in the Invoca UI.

Calls are routing normally and no other services are affected.
Jan 14, 08:33 PST
Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 10, 2020
Resolved - At approximately 14:30 Pacific Time, unexpected restarts on processes for a subset of servers resulted in a small percentage of calls being dropped. This did not impact overall call routing or subsequent connections, and callers that called back would have connected successfully.

This may be visible within Invoca in the Calls Report as an uptick in calls with an end of call reason of Destination: Hang Up at 14:30 Pacific time.
Jan 10, 14:30 PST
Jan 9, 2020

No incidents reported.

Jan 8, 2020

No incidents reported.

Jan 7, 2020
Resolved - Invoca Availability for December 2019: 100%
Invoca Availability for Q4 2019: 100%
Jan 7, 17:32 PST
Jan 6, 2020

No incidents reported.

Jan 5, 2020

No incidents reported.

Jan 4, 2020

No incidents reported.

Jan 3, 2020

No incidents reported.