Invoca Status

All Systems Operational

Calls Operational

Real Time Reporting Operational

User Logins Operational

Campaign Changes Operational

Exported Reports Operational

APIs Operational

Enhanced Caller Profiles Operational

Signal for Voice Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 6, 2021

No incidents reported today.

Mar 5, 2021

No incidents reported.

Mar 4, 2021

No incidents reported.

Mar 3, 2021

No incidents reported.

Mar 2, 2021

No incidents reported.

Mar 1, 2021

AI and Voice Signals Not Evaluating as Expected

Resolved - This incident has been resolved.
Mar 1, 14:37 PST

Update - The issue is now resolved. A very small percentage of transcriptions failed during the impacted period. Those few call transcripts will be unavailable in the UI, and the corresponding calls were not evaluated for voice signal or ai signals
Mar 1, 14:35 PST

Monitoring - We identified an issue which caused a delay in reporting transcriptions in the platform beginning at approximately 12:25 pm Pacific time until 1:30 pm Pacific time. Transcripts in the UI, voice signal processing, and signal AI evaluation of voice phrases may have experienced some delays during this time period. We are actively monitoring.

Call routing was not impacted and all other components of the Invoca platform are performing as expected.
Mar 1, 13:36 PST

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.