Invoca Status

All Systems Operational

Calls Operational

Real Time Reporting Operational

User Logins Operational

Campaign Changes Operational

Exported Reports Operational

APIs Operational

Enhanced Caller Profiles Operational

Signal for Voice Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 23, 2021

No incidents reported today.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

Delay in Posting Calls to Real Time Reporting

Resolved - The backlog of delayed calls has been fully processed and Invoca reporting is back to real time. This incident is now resolved.
Sep 15, 14:48 PDT

Monitoring - The cause of the issue has been identified and resolved and we are currently working through the backlog of delayed calls. Affected calls will begin to be available in Invoca reporting and will continue to be processed until reporting is back to real time. We are actively monitoring the backlog to ensure full resolution and continued progress. Post-call webhooks and any Signals related to these calls will evaluate normally as the call they are related to is processed.

This issue only impacts data availability in reporting. Call routing was not affected.
Sep 15, 13:54 PDT

Identified - We have identified an issue beginning at approximately 12:50pm Pacific time that is creating a delay in calls posting to Invoca Reporting after they complete. Calls after this time may not currently be available in reporting, and post-call webhooks and Signal evaluations related to these calls may be delayed.

No data related to these calls has been lost, and all current and net-new calls are routing and being handled normally. We are actively working to address the delay.
Sep 15, 13:41 PDT

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.