Enhanced Caller Profile Data Intermittently Not Appending For Calls

Incident Report for Invoca

Resolved

From 22:35 PT June 11 to 10:15 PT June 12, our provider of Enhanced Caller Profile Data experienced issues with their endpoint/API. During the impacted period, some calls for customers subscribing to the Enhanced Caller Profiles service were not appended with caller profile information.

If you are a subscriber to Enhanced Caller Profiles and need more information contact your Customer Success Manager or reach out to our Support team via the Invoca Community Case Portal.

Posted Jun 11, 2023 - 22:00 PDT