Unable To Post Call and Signal Data to Facebook

Incident Report for Invoca

Resolved

The connection to Facebook has been restored and Call and Signal data is successfully being sent to Facebook via the Connect App and Facebook related webhooks. After monitoring to ensure stability, we are confident this issue is now resolved.

Posted Oct 04, 2021 - 16:19 PDT

Monitoring

Starting at approximately 8:39am Pacific time we have identified an issue with the Facebook Connect App and Facebook related webhooks that is preventing Invoca from being able to post Call and Signal data to Facebook. We have taken action internally to mitigate the impact of these failures on other systems and are closely monitoring the situation.

Call handling and routing is unaffected.

Posted Oct 04, 2021 - 13:56 PDT

This incident affected: Real Time Reporting.