We've continued to observe the successful population of Google Ads data for Google Call Extension calls. This issue is now resolved.
Posted Nov 02, 2023 - 14:22 PDT
Monitoring
A fix has been implemented and we continue to observe Google Click IDs and other Google Ads friendly-name data populating for Google Call Extension calls in Invoca reporting. We will continue to monitor the success of this fix.
Posted Nov 01, 2023 - 14:51 PDT
Identified
The issue has been identified and a fix is being implemented. Some accounts are beginning to populate Call Extension data including Google Click IDs and other Google Ads friendly-name data.
Posted Nov 01, 2023 - 14:34 PDT
Investigating
We are currently investigating an issue whereby Google Click IDs and other Google Ads friendly-name data (e.g. Keyword, Campaign, AdGroup) associated with Google Call Extension calls are not appearing within Invoca reporting. This does not impact Invoca's ability to send call or Signal conversions to Google Ads for Call Extension calls but does impact our ability to send Google Click IDs and other friendly-name data associated with Google Call Extension calls to other systems that may be connected to your Invoca network.
Posted Nov 01, 2023 - 13:44 PDT
This incident affected: Reporting (Reporting) and Integrations (Google Ads).