Delay in Posting Data to Google Ads and Facebook
Incident Report for Invoca
The delay in Facebook and Google Ads Audience Match conversion data posting to the respective platforms has been resolved. All queued work has been processed and the Connect Apps are once again passing Call and Signal data in near real time as expected.
Posted Dec 14, 2021 - 14:40 PST
Our engineering team has identified an issue creating a delay of approximately 60 minutes posting data to Google Ads and Facebook via the Connect Apps. Delayed data is specific to conversions with the Customer Match Audience feature enabled, other conversions are not impacted. We are actively working toward a resolution to begin processing these requests again and we expect currently queued data will process as expected with no loss.

Call routing and other platform features are not impacted.
Posted Dec 14, 2021 - 13:17 PST
This incident affected: Reporting (Reporting).